Order Processing
All orders are processed within 1 to 2 business days after confirmation. Orders placed on weekends or public holidays will be handled on the next working day.
Delivery Timeframe
Standard delivery takes 3 to 5 business days from the date of dispatch. Delivery time may vary depending on your location, weather conditions, or courier delays.
Delivery Coverage
We currently deliver to most serviceable areas. If your area is out of coverage, our team will notify you and discuss alternative options if possible.
Shipping Charges
Shipping charges, if applicable, will be communicated at the time of order confirmation. Charges may vary depending on location, weight, or order size.
Cash on Delivery (COD)
We operate strictly on a Cash on Delivery basis. Please ensure full payment is available at the time of delivery. Orders may be canceled if payment is not made when the courier arrives.
Delivery Attempts
Our courier partners will attempt delivery up to two times. If delivery is unsuccessful due to unavailability or incorrect address, the item will be returned to us. Re-delivery may require an additional charge.
Order Confirmation and Tracking
You will receive a confirmation message when your order is ready for delivery. If tracking is available, details will be shared via SMS or email.
Package Condition
If the package appears damaged at the time of delivery, please inform the delivery person and notify us immediately. Do not accept opened or visibly tampered parcels without reporting the issue.
Support and Contact
For any questions or delivery updates, please email [email protected]. Our team is here to help you with shipping-related concerns.