General Agreement
By using the services and products provided by Kenzowalks, you agree to the following terms and conditions. These terms apply to all communications, purchases, and interactions with our brand.
Information Accuracy
You agree to provide accurate and complete personal and delivery information. Incorrect or incomplete details may result in delivery delays, order cancellation, or service refusal.
Product Availability
All products are subject to availability. In the event that an item becomes unavailable after an order has been placed, we will notify you and offer an alternative or cancellation option.
Cash on Delivery (COD)
We accept Cash on Delivery only. Full payment in cash must be made at the time of delivery. Orders may be canceled or denied if payment is not available upon arrival.
Pricing
All product prices are fixed at the time of order confirmation. Prices may be updated without prior notice, but changes will not affect already confirmed orders.
Cancellations
If you wish to cancel an order, please contact us immediately. Cancellation may not be possible once the item has been prepared or dispatched. We reserve the right to decline cancellation requests at our discretion.
Returns and Refunds
We accept returns within the stated period for items in unused, original condition. Refunds are processed in cash only after approval. For full return instructions, please refer to our Returns Policy.
Conduct
We reserve the right to refuse service to anyone who engages in inappropriate, fraudulent, or disruptive behavior. Misuse of our service or repeated policy violations may lead to account restrictions or order denial.
Content Ownership
All text, images, logos, and materials shared by Kenzowalks remain the property of the brand and may not be copied, reused, or distributed without permission.
Communication
By placing an order or contacting us, you agree to receive service-related messages via phone, SMS, or email. To stop receiving promotional updates, email [email protected] with “Unsubscribe” in the subject line.
Policy Updates
We may revise these terms without prior notice. Updates will be effective immediately upon being posted or communicated. Continued use of our services implies acceptance of the updated terms.
Contact
For questions or concerns regarding these terms, reach out to us at [email protected]. We are available to assist you.